My account. Create your account to get dedicated delivery addresses in Europe and the United States. By creating your account, you accept our General Terms and Conditions of Sale. ColisExpat receives your Zara purchases and forwards them at your house in Israel. Our rates are very competitive:. Group your purchases together in a single parcel to save even more. Ask for the repacking of your parcels so that they are less bulky. No Problem! As of now, this exciting rollout is offered in 2, stores in 48 countries, including the U.
But don't worry — if it hasn't reached your turf just yet, Zara executives say the complete transformation is expected to happen by the end of the year. To celebrate the news, click on to shop some of Zara's new arrivals. And here's hoping this move means our next last-minute outfit conundrum will be solved in record time.
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During one of the chats as well the person "helping" me left the chat in the middle of the conversation. I am beyond upset and will never be purchasing something from here again. The new release this season is totally my fav! I bought the shirt two weeks ago and looks great. Already a fan! Seams puckered due to uneven shrinkage. Washing instructions are unintelligible symbols, but Zara customer service determined it was not their fault and refused to assume any responsibility.
The customer service process took over 2 weeks and included 3 chat sessions that terminated prematurely on their end, and 2 calls several days after promised callback timeline. Terrible quality product, even worse customer service. I love zara clothes because of stile they made collection by collection the bad thing is that they have to concentrate on quallity more.
The clothing is good quality and the beauty line is also as good. The beauty line is so underrated and deserves more recognition.
Zara is just missing the opportunity here to push it more but trying to showcase any of their products on their website is a major issue. Their website is archaic and horrific to navigate. I never purchased anything from their website just because it looks like nothing would work. You have to traverse through numerous pages to get to the products. Just view the website, you hit a homepage that literally has nothing on it. Then, you have to click to get in to the main content of the site.
The main content you land on has nothing to do with any of their products which they should be focusing on.
The stores are fine, never had an issue in one. The layout and merchandised displays are well presented. The employees in the location where I shop are nice and helpful. Kudos to the store level presentation which is an eye freshener compared to their online presence. Zara as a company needs to reevaluate a few things, revamp their website and push their cosmetic line more aggressive.
If things don't change, it's just an average brand to consumers. Tip for consumers: Their cosmetic line is underrated. If you haven't tried any of their beauty line products, I recommend doing so. I have procured a pair of leopard pattern light fabric pants which fit perfectly and look gorgeous.
Love them a lot. Ill sizing. Unhelpful exchange service during covid. No one answers their phones after holding for hours. And this was me trying to make sure an item was available for exchange at a specific store before I drove there. Honestly, I love Zara. They have some of the best basics and amazing quality jeans. I purchased two pairs of their Mom Fit Jeans and I am in love. Shipping was super quick, only 6 business days.
I did a quick video review to show you the jeans and my thoughts. Hope this helps make your decision easier. For reference, my dimensions are: lbs, 5'4,25in waist I purchased the jeans in size 2. I won't order online from Zara anymore. They sent me pants with a gaping hole in the leg. I physically took them into the store 40 mins away from where I live and the manager saw the pants and told me I would have to go through the process online.
Their customer service staff aren't on the same page and luckily, I took a picture before I sent them back with the shipping label they gave me because they were just going to refund me and not send me a pair that weren't damaged as I had asked.
I was told by the first rep that as soon as I sent the package, my order would be shipped to me. I called today to check and spoke to a rude customer service individual who recognized himself as a supervisor. I have been given the run around. I understand that it's the holiday season, but this is really ridiculous. I am still waiting on a response as to whether or not I will get a pair thats not damaged. Ordered a gift in mid march on line. It didn't work out but i couldn't pick item up from recipient and return until August due to the pandemic.
She could not return herself within 30 days because of her age, and covid. They refused to accept return even though their stores were closed. Ask for the repacking of your parcels so that they are less bulky. No Problem! I have them delivered to one of my transit addresses provided by ColisExpat. When I ask that my purchases be forwarded, I choose to group them in order to pay less A large package is cheaper to ship than two small. Your questions:. Who are we? All your favorite brands are forwarded!
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